Shipping policy

All orders are shipped via Canada Post unless otherwise arranged.

By placing an order, you agree to shipment through Canada Post.

Tracking & Insurance

Tracking and insurance are available upon request for an additional fee (typically $15–$40 depending on parcel size and destination).

Customers must request tracking and/or insurance before shipment by calling:

+1 587-568-6962

If tracking or insurance is not purchased, the shipment will be sent without additional coverage.

Risk of loss and title for products pass to the customer once the order is transferred to the shipping carrier.

Tryzub Timberworks is not responsible for:

If tracking and insurance were purchased, any claims must be filed with Canada Post in accordance with their policies.

For the USA Zonos Prepay information is deleted within 1 month and Tryzub Timberworks is not responsible for lost packages due to carriers.

If you believe your item was damaged due to a manufacturing defect or you received the incorrect product due to our error:

You must contact us within 7 days of delivery.
You must provide:
- Order number
- Clear photographs of the product
- Photographs of the packaging

We reserve the sole discretion to determine whether the issue is due to manufacturing error.

If confirmed to be our error, we may choose to:

Natural wood variations, grain differences, minor imperfections, or changes due to environmental conditions are not considered defects.